Shipping policy

Last Updated: 13 August 2026

This Shipping Policy sets out order processing times, delivery areas, shipping costs, estimated transit times, tracking and liability rules for all orders placed via www.belissa.shop. This policy complements our Terms of Service, Payment Policy and Return & Refund Policy and complies with UK consumer legislation.

Business Information

Belissa 122 Valley Dr Kendal LA9 7SE United Kingdom Email: hello@belissa.shop Phone: +44 2581 153254 Website: www.belissa.shop

Order Processing Time

After successful payment confirmation, your order will be processed within 3–7 working days. Working days are Monday to Saturday, excluding UK public holidays. Processing times may be slightly extended during sales and promotional peaks.

Once your parcel is passed to the courier, you will receive a shipping confirmation email containing your tracking number.

Delivery Area

We primarily deliver within the United Kingdom (England, Scotland, Wales and Northern Ireland). Delivery to other EU countries and international destinations depends on options displayed at checkout.

Shipping Costs

Shipping fees are calculated automatically and clearly displayed on the checkout page before payment. Free shipping promotions may apply when meeting minimum order values; relevant terms will be shown on the website.

Estimated Transit Time

  • United Kingdom Mainland: 3–7 working days after dispatch All delivery times are estimates and cannot be guaranteed. Delays may arise from courier workload, adverse weather, sorting disruptions or public holidays. We are not liable for delivery delays unless caused directly by our error.

Shipment Tracking

A tracking number will be sent by email once your order is dispatched. Please check your spam folder if you do not receive shipping notifications.

Delivery Address Responsibility

Please ensure your delivery address, postcode and contact details are entered correctly at checkout. Costs for redelivery or returned parcels resulting from incorrect addresses, missed deliveries or invalid recipient information will be borne by the customer.

Risk Transfer

Risk of accidental loss or damage to goods passes to you when the courier takes possession of the parcel.

Damaged or Missing Items On Receipt

Inspect your parcel immediately upon delivery. If packaging is damaged or items are missing/broken:

  1. Take clear photographs of the outer parcel and damaged merchandise;
  2. Email hello@belissa.shop within 48 hours of delivery with your order number and supporting evidence. We will review your case and provide available solutions.

Undeliverable & Returned Parcels

If parcels are returned to us due to failed delivery, we will contact you to confirm next steps. Reshipping fees must be covered by you if you wish the items resent. If you choose cancellation, only product value will be refunded; original shipping fees are non-refundable.

Customs (International Orders)

For shipments outside the United Kingdom, import duties, taxes and clearance fees are the buyer’s responsibility. Please confirm local customs requirements in advance.

Contact Information

Brand Name: Belissa

Website: www.belissa.shop

Email: hello@belissa.shop

Phone: +44 2581 153254

Business Address: Belissa 122 Valley Dr Kendal LA9 7SE United Kingdom

Support Hours: Monday – Saturday: 09:00 – 18:00 CT | Sunday: Closed Response target: 24–48 working hours.